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Refund Policy

IFA Global Hub

At IFA Global Hub, we are committed to delivering high-quality training programs and events. However, we understand that plans may change. This refund policy outlines the conditions under which refunds may be issued.

Refund Policy

A. Training Courses (Virtual or In-Person)

  • Full refund if cancellation is made 14 days or more before the start date.

  • 50% refund if cancellation is made 7–13 days before the start date.

  • No refund if cancellation is made less than 7 days before the program.

B. Conferences, Summits & Public Events

  • Full refund for cancellations made 20 days or more before the event.

  • 50% refund if cancellation is made 11-19 days before the event.

  • No refund for cancellations within 10 days of the event.

Transfer of Substitution

  • You may transfer your registration to another person from the same organization at no additional cost.

  • You may request to attend a future session within 6 months, subject to seat availability. Requests must be made at least 7 days before the original date.

Event Cancellation by IFA Global Hub

In the unlikely event that we cancel a program due to unforeseen circumstances (e.g. speaker illness, venue issues, low enrolment):

  • You will be given the option to either receive a full refund or transfer your registration to a future date/event.

Requesting a Refund

All refund requests must be submitted in writing to ifa@ifaglobalhub.com

 

Please include:

  • Name of registrant

  • Event or program name

  • Proof of payment

  • Reason for cancellation

Refunds will be processed within 10–15 business days of approval.

Non-Refundable Items

  • Processing or administrative fees (if applicable)

  • Travel, accommodation, or other third-party costs not paid to IFA Global Hub

  • Custom/private programs unless otherwise agreed in contract

Exceptions

Exceptions to this policy may be considered on a case-by-case basis due to extenuating circumstances, at the sole discretion of IFA Global Hub.

Contact Us

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IFA Global Hub (3744713-H)

30F, The Gardens North Tower Mid Valley City

Lingkaran Syed Putra

Kuala Lumpur, 59200

Malaysia

+60 11-6449 0369

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